FAQs

    • What is Google Pay?
    • Google Pay is a digital payment solution that allows you to use your compatible device to pay instead of swiping your card at the card reader. Google Pay is accepted at participating retailers.

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    • What makes this payment method different than using a plastic card?
    • Google Pay is a contactless payment method that allows you to use your device to pay by hovering it near the terminal instead of swiping your plastic card. Google Pay also uses a virtual account number (called a token) that is provided to the merchant instead of your card number, making it more secure.

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    • What credit or debit cards can I use with Google Pay?
    • Your First American Bank debit card can be added to Google Pay. At this time, First American Bank credit cards are not compatible with this product.

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    • Which devices can I use with Google Pay?
    • Google Pay is compatible with any Android device running the latest OS.

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    • How do I add my card to Google Pay?
      • Open the Google Pay app on your compatible device
      • Add your credit or debit card by taking a picture or manually entering the card information
      • Agree to the Terms of Use

      You may be asked to contact the Customer Care number on the back of your card to verify your identity before you are able to use your card

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    • How do I set a default card to pay?
    • The first card you add to Google Pay becomes your default payment card. This is the card that will be charged when you pay with your phone. The first card you added will remain your default card unless you change it.

      You can change your default card two ways

      On your phone:

      • Open the Google Pay app
      • If you have multiple Google Accounts in Google Pay: At the top left, touch your name, then choose an account
      • Double tap a card and then touch Set as default card
      • Or touch and drag a card to the "Default card" spot at the top of the app’s Home screen

      On the web:

      • Sign in to payments.google.com
      • On the left, click Payment methods
      • To the right of a card, click Set as default
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    • Once a card is added to Google Pay, how can I remove it from my phone?
    • On your phone:

      • Open the Google Pay app
      • If you have multiple Google Accounts in Google Pay: At the top left, touch your name, then choose the account you want to remove a card from
      • Double tap the card you want to remove
      • Scroll down, then touch Remove card

      On the web:

      • Sign in to payments.google.com
      • On the left, click Payment methods
      • To the right of the card, click Remove
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    • How do I pay with Google Pay?
    • You don't have to open the Google Pay app to make a purchase with your NFC phone; just follow these steps:

      • Wake up and unlock your phone
      • Hold the back of your phone against the contactless payment terminal
      • Follow the prompts on the screen to complete the transaction
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    • Where can I use Google Pay?
    • You can use Google Pay at US merchants that accept MasterCard debit cards where you can tap to pay. Look for one of these symbols to use Google Pay at a merchant:

      Google Pay
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    • Is Google Pay secure?
    • Google Pay is a more secure way to pay because instead of providing your card information to the merchant, a virtual account number is used. This helps to prevent fraudulent use of your card number.

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    • What if I lose my device?
    • If you lose your device, contact the Customer Care number on the back of your card immediately. You can also use the Android Device Manager to lock your device from anywhere. For more information, visit https://www.android.com/devicemanager/.

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    • Will I still earn rewards and benefits from my card when I pay using Google Pay?
    • You will get all the benefits and protections that your debit card provides. If you currently earn rewards on purchases, you’ll continue to earn them for purchases made with Google Pay.

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    • Is Google Pay free to use?
    • Enrollment and making purchases are free, but be aware that charges from your mobile carrier may apply depending on your data plan.

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    • How will I know a transaction was successful?
    • After completing a payment using Google Pay, confirmation will appear in Wallet if you have this feature turned on. All transactions completed using Google Pay will show up on your bank statement just like debit card purchases.

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    • Will I be able to see a history of my transactions made with Google Pay?
    • Yes, your most recent card purchases are available in the Google Pay app.

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Google Wallet FAQ

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